General terms of sale

Applicable FROM november, 20th 2014

To download the general terms of sale, click here.

INTRODUCTION

These general terms of sale apply between:

Fondation d’Entreprise Louis Vuitton, whose head-office address is 8 avenue du Mahatma Gandhi, 75116 Paris, company registration number 494 685 761 (Henceforth referred to as "FLV").

Telephone number: 01 40 69 96 00

E-mail: contact@fondationlouisvuitton.fr

Website: http://www.fondationlouisvuitton.fr

And

Any natural or legal person making a purchase; (Henceforth referred to as the "Purchaser")

From the FLV ticket office, machines and website www.fondationlouisvuitton.fr

These terms are intended to set the terms and conditions for on-site and distance sales between FLV and the Purchaser applicable to the Order, payment and delivery of individual tickets, group visits and memberships.

Definitions:

"Order": any contract binding the Purchaser to FLV for the purchase of one or more Products.

"Product": in these general terms of sale, the term "Product" refers to a sale proposed for an overall price, of one or more general admission tickets to FLV, specific event tickets, group visits and memberships.

Individual tickets, group visits as well as memberships sold by FLV allow admission to the FLV exhibition areas as well as to the Jardin d'Acclimatation. FLV does not propose tickets allowing admission exclusively to the FLV exhibition areas.

"GTS": refers to these general terms for the on-site or online sale of Products applicable to the placement and tracking of Orders. Placing an order implies acceptance by the Purchaser of these GTS.

Before any Order on the Site, the Purchaser is required to accept these GTS by ticking the box provided for this purpose.

The Purchaser declares that they are at least 18 years old and have legal capacity or have received parental consent for them to place an Order on-site or online for FLV Products.

Section 1: Sale of individual tickets

Section 2: Sale of group visits

Section 3: Sale of memberships

Section 4: General terms of sale applicable to all Products

 

SECTION 1: SALE OF INDIVIDUAL TICKETS

 

Article 1: Sale of general admission and specific event tickets

 

1.1 - Scope of application of the general terms of sale

These general terms apply to the sale of individual general admission and specific event tickets purchased from the FLV ticket office, machines and/or website.

FLV reserves the right to make any modifications to the GTS of individual tickets, these terms being applicable only to sales made after the aforementioned modification.

 

1.2 - Terms and conditions of individual ticket sales

 

1.2. 1- FLV general admission tickets 

Orders are placed:

üonline on the FLV website at the address: www.fondationlouisvuitton.fr

General admission tickets may be ordered online only by time slots.

Sales are processed within the limit of the quotas allocated to an offer.

If the Purchaser does not receive confirmation of acceptance or rejection of their Order by e-mail within a time limit of one day, they must contact FLV by telephone on 01 40 69 96 00.

In accordance with the provisions of article L. 121-21-8 of the French Consumer Code (Code de la Consommation), the Purchaser does not have a right of cancellation.

üfrom the FLV ticket office and machines.

General admission tickets are sold via the FLV ticket office and machines from when FLV opens until half an hour before it closes.

üby mail (only for Premium Tickets) by writing to Direction des publics / Fondation Louis Vuitton / 8 Avenue du Mahatma Gandhi, 75116 Paris or by telephone on 01 40 69 96 00.

 

 

Upon receiving general admission tickets, the Purchaser must check that they match the Order.

In accordance with the provisions of article L. 121-21-8 of the French Consumer Code (Code de la Consommation), the Purchaser does not have a right of cancellation.

 

1.2.2 - Specific events

Orders are placed:

üonline on the FLV website at the address: www.fondationlouisvuitton.fr

Sales of tickets for specific events (concerts, shows, individual visits, educational workshops, etc.) are processed within the limit of the quotas allocated to an offer.

Orders for tickets for specific events may be placed from the date on which they go on sale, which is given in the programme on the FLV website. The dates on which the tickets go on sale may be modified by FLV without prior notice.

If the Purchaser does not receive confirmation of acceptance or rejection of their Order by e-mail within a time limit of one day, they must contact FLV by telephone on 01 40 69 96 00.

In accordance with the provisions of article L. 121-21-8 of the French Consumer Code (Code de la Consommation), the Purchaser does not have a right of cancellation.

üfrom the FLV ticket office and machines

Specific event tickets are sold via the FLV ticket office and machines from when FLV opens until half an hour before it closes.

Upon receiving tickets, the Purchaser must check that they match the Order.

 

Article 2: Price and payment

 

2.1 - Price of general admission and specific event tickets

The prices of general admission or specific event tickets (face value) are given in € including VAT. Tickets remain the property of FLV until full and final receipt of the price.

The price lists are appended to these GTS.

FLV reserves the right to modify the prices of general admission and specific event tickets at any time. However, these modifications shall have no impact on the price of Orders that have already been placed. Any method of payment not specified in these GTS shall be refused by FLV.

 

2.2-  Payment of general admission and specific event tickets

üPurchases from the FLV ticket office of one or more tickets require a one-off payment by bank card (Visa / MasterCard, Carte Bleue, American Express, JCB, Diners, CUP), by bank cheque (payable to Fondation Louis Vuitton - ID required), or in cash.

 

 

üPurchases from FLV ticket machines may only be paid for by bank card (Visa / MasterCard, Carte Bleue, American Express, JCB).

üFor online purchases of tickets, only payment by bank card is authorised (Visa / MasterCard, Carte Bleue, American Express, JCB).

The FLV internet sales platform, operated by Digitick, uses the PayBox secure payment service (http://www.paybox.com), which is certified compliant with the PCI/DSS.

Confidential data (16-digit bank card number, expiry date) is sent encrypted by Digitick to the PayBox payment platform and is not stored but directly managed by the payment service.  FLV guarantees that the encryption methods and services used to secure transactions have been authorised or declared by the encryption manager, in accordance with current legislation.

üFor Orders placed by mail, purchases are paid for by bank cheque (payable to Fondation Louis Vuitton) or by bank transfer.

The price of the Order is debited when the payment is approved.



SECTION 2: SALE OF GROUP VISITS

 

Article 2.1: Group visit reservations

 

2.1.1- Scope of application of the general terms of sale

These general terms apply to sales of visits for groups of adults, young persons and students by mail or from the ticket office after reservation on the FLV website or by telephone on 01 40 69 96 00.

FLV reserves the right to make any modifications to the group visit GTS, these terms being applicable only to sales made after the aforementioned modification.  

 

2.1.2 - Visit reservation terms and conditions

Reservations are processed within the limit of the quotas allocated to an offer.

Reservations are made:

üonline on the FLV website at the address: www.fondationlouisvuitton.fr

Adult / young persons / student group visits are reserved using the online form in the Group section.

Reservations are made online only by time slots for the days of the week mentioned in the reservation form.

Payment is made before the visit or on site on the day of the visit at the FLV ticket office upon presentation of the visit confirmation sent by mail.

In accordance with the provisions of article L. 121-21-8 of the French Consumer Code (Code de la Consommation), the Purchaser does not have a right of cancellation.

 

 

üby telephone. Visits may be reserved by telephone by contacting the call centre on 01 40 69 96 00. Payment is made before the visit or on site on the day of the visit at the FLV ticket office upon presentation of the visit confirmation sent by mail.

In accordance with the provisions of article L. 121-21-8 of the French Consumer Code (Code de la Consommation), the Purchaser does not have a right of cancellation.

üfrom the FLV ticket office. Group visits are sold at the FLV ticket office from when FLV opens until half an hour before it closes.

Upon receiving their confirmation slip, the Purchaser must check that it matches their reservation.

 

Article 2.2: Price and payment

 

2.2.1- Group visit prices

The group visit prices are given in € including VAT.

The price lists are appended to these terms.

FLV reserves the right to modify the group visit prices at any time. However, these modifications shall have no impact on the price of Orders that have already been placed. Any method of payment not specified in these GTS shall be refused by FLV.

 

2.2.2 - Group visit payment

Group visits are paid for:

- before the visit by bank cheque or bank transfer;

- on site on the day of the visit at the FLV ticket office upon presentation of the visit confirmation sent by mail.

If the Purchaser pays for a group visit at the FLV ticket office, they must make a one-off payment by bank card (Visa / MasterCard, Carte Bleue, JCB, American Express), by bank cheque (payable to Fondation Louis Vuitton - ID required), in cash or by transfer.

 

SECTION 3: SALE OF MEMBERSHIPS

 

Article 3.1: Membership Orders

 

3.1.1 - Scope of application of the GTS

These general terms apply to the sale of the three forms of membership proposed by FLV:  "Ypass", "Family Pass" and "Collector". These forms of membership are ordered from the FLV ticket office or website in the membership section.

 

 

FLV reserves the right to make any modifications to the aforementioned GTS, these terms being applicable only to sales made after the aforementioned modification.

 

3.1.2 – Terms and conditions for the sale of memberships

Orders are placed:

üonline on the FLV website at the address: www.fondationlouisvuitton.fr

Orders for memberships are placed using the online form in the membership section.

Sales are processed within the limit of the quotas allocated to an offer.

Orders for memberships may be placed from the date on which they go on sale given in the programme on the FLV website. The dates on which memberships go on sale may be modified by FLV without prior notice.

If the Purchaser does not receive confirmation of acceptance or rejection of their Order by e-mail within a time limit of one day, they must contact FLV by telephone on 01 40 69 96 01.

üfrom the FLV ticket office. Memberships are sold at the FLV ticket office from when FLV opens until half an hour before it closes.

 

Right of cancellation:

The Purchaser has a right to cancel without giving a reason within a time limit of fourteen days from the date of entering into the contract.

To exercise this right of cancellation, the Purchaser must serve notice to FLV, whose contact details are given in the introduction to these GTS, of their decision to cancel in an unambiguous declaration (e.g. letter sent by mail, fax or e-mail). The Purchaser may use the cancellation form template but this is not compulsory.

For the cancellation time limit to be complied with, the Purchaser simply has to send their declaration regarding the exercise of the right of cancellation before the expiry of the cancellation time limit.

 

Effects of cancellation:

In case of cancellation by the Purchaser, FLV shall refund to them all payments received, including delivery costs (except for additional costs arising from the fact that the Purchaser chose, if applicable, a method of delivery other than the least expensive standard delivery method proposed by FLV), without excessive delay and, in any case, at the latest fourteen days from the date on which FLV was informed of the Purchaser's decision to cancel. FLV shall make the refund using the same method of payment as the Purchaser used for the initial transaction, unless the Purchaser specifically agrees to a different method; in any case, this refund shall not generate any costs for the Purchaser.

If the Purchaser has asked for the provision of services to be started during the cancellation time limit, they must pay FLV an amount proportionate to what has been supplied to them until the point at which they informed FLV of their cancellation, in relation to all the services specified in the contract.

 

In order for the provision of the services to begin before the end of the cancellation time limit, the Purchaser must specifically request this on the FLV website by e-mail to the following address "contact@fondationlouisvuitton.fr" or by mail to the address given in the introduction.

 

Article 3.2: Price and payment

 

3.2.1 - Membership prices

The membership prices are given in € including VAT.

The price lists are appended to these GTS.

FLV reserves the right to modify the membership prices at any time. However, these modifications shall have no impact on the price of Orders that have already been placed. Any method of payment not specified in these GTS shall be refused by FLV.

 

3.2.2 - Membership payment

 

üMemberships purchased online must be paid for using an online form in the membership section. Payment is made online by bank card (Visa / MasterCard, Carte Bleue, JCB, American Express). The Purchaser may pay in one or more instalments using SEPA (Single Euro Payments Area) electronic direct debit.

 

üIf the Purchaser pays for membership at the FLV ticket office, they must make a one-off payment by bank card (Visa / MasterCard, Carte Bleue, JCB, American Express), by bank cheque (payable to Fondation Louis Vuitton - ID required), in cash or in several instalments by electronic direct debit in accordance with SEPA (Single Euro Payments Area) standards.

 

SECTION 4: GENERAL TERMS OF SALE APPLICABLE TO ALL PRODUCTS

 

Article 4.1: Modification and cancellation

FLV reserves the right to modify its cultural programme whenever all the conditions are not met in order to propose it as scheduled.

In case of cancellation of an event by FLV, except in case of force majeure as defined by the French courts, the face value of the ticket paid by the Purchaser to FLV shall be refunded to the interested party, within a time limit of three months from the scheduled date of the event and upon presentation of the non-invalidated ticket and bank details (full bank details or bank card or American Express card number with its expiry date) of the Purchaser.

 

 

Insofar as possible, FLV agrees to report cancellations or modifications of exhibitions and events to Purchasers either by reporting them on site or by sending informative messages by e-mail to the address given at the time of purchase.

FLV agrees to reply in writing within a time limit of fifteen (15) days of the date of receipt of the refund request.

 

Article 4.2: Receipt of tickets or membership cards

 

4.2.1 – Receipt of tickets

In order to receive tickets at a preferential rate, the Purchaser must submit relevant evidence.

Tickets are provided in the chosen form:

üprintable by the Purchaser from their personal space upon approval of the payment for their Order online;

Print-at-home tickets are available at all times until the date of the event on the FLV website.

Print-at-home tickets allow the Purchaser to print the tickets purchased on a standard printer from the internet. Each ticket is supplied in the form of a file in PDF format.

To be valid, the ticket must be printed in landscape mode (horizontal), without modifying the print size on a white sheet of A4 paper, blank on both sides. There is one ticket for each seat purchased.

FLV print-at-home tickets have a unique bar code. The validity of the tickets is checked and recorded upon admission using barcode readers. It is impossible to be admitted several times with the same ticket. Reproduction of tickets is prohibited. Bearers of reproduced, copied or imitation tickets will not be admitted to FLV.

FLV is notably neither required to check the identity of the person presenting the print-at-home ticket in order to check that they really are the Purchaser of the ticket, nor to check the authenticity of the print-at-home ticket insofar as an imitation or copy cannot be categorically identified as such when checked upon admission to the event.

 

üdigital (M-ticket) when they are downloaded in the form of an image, using a Smartphone.

üissued from the FLV ticket office or machines when they are purchased on site.

üsent by mail. Tickets may only be sent by mail for orders placed fifteen (15) days before the date chosen by the Purchaser.

 

 

When tickets are sent by standard mail, the lump sum of 3.50€ shall be billed per order in admin costs. Sending by registered letter (only in mainland France) shall be billed 7.50€ per order (including admin costs).

 

4.2.2 – Receipt of membership cards

Members purchasing their membership online may download a temporary digital membership ticket until their definitive membership card is sent by post. Each card is supplied in the form of a file in PDF format. The cost of sending membership cards by mail is included in the price of the chosen form of membership.

To be valid, the digital membership card must be printed in landscape mode (horizontal), without modifying the print size on a white sheet of A4 paper, blank on both sides. There is one temporary digital ticket for each membership purchased.

Members who purchase their membership on site shall be issued their membership card immediately.

 

Article 4.3: Terms of use of tickets or membership cards

Tickets or membership cards may neither be returned nor refunded (notably in case of loss or theft of tickets), nor exchanged, nor resold, except in case of hidden defects or non-compliance of the aforementioned tickets or membership cards.

Any bearer of a ticket or membership card purchased as part of FLV's offers agrees, at the risk of potential legal action, not to use it for any promotional or commercial purposes whatsoever. In particular, except with specific permission from FLV, any sale, resale or exchange of tickets or membership cards is strictly prohibited at risk of the penalties specified in the French Criminal Code (Code Pénal).

Admission to FLV may be refused failing presentation of relevant evidence for tickets or membership cards at preferential rates.

 

Article 4.4: Complaints

Any complaints must be submitted in writing and sent to FLV at the following address: Direction des publics / Fondation Louis Vuitton / 8 Avenue du Mahatma Gandhi, 75116 Paris. For any time limits, the postmark shall be considered as legally binding.

Purchasers who benefit from special terms of admission to cultural events by FLV, in accordance with agreements between FLV and a partner (theatre, museum, transport company, etc.), cannot under any circumstances hold FLV liable for failures by the aforementioned partner to meet their obligations.

 

 

 

 

 

Article 4.5: Personal data on the FLV website

 

The information requested from the Purchaser when purchasing Products on the website is the information strictly required to process their Order and send them information on FLV, unless they object by ticking the box provided for this purpose when confirming the Order. This information may be disclosed to FLV's contractual partners involved in processing Orders and FLV's marketing campaigns.

Bank data shall be deleted once the transaction has been completed.

In accordance with the modified French Data Protection Act (Loi Informatique & Libertés) of January 6, 1978, the Purchaser is entitled to access and correct information on them and may do so by contacting FLV by e-mail at contact@fondationlouisvuitton.fr.

 

Article 4.6: Entirety of the contract

If, for any reason whatsoever, one of these general terms is declared inapplicable, this inapplicability would not affect the application of the other provisions of the GTS and the provision deemed inapplicable shall then be replaced by a provision as similar as possible.

 

Article 4.7: Liability

Neither FLV, nor the Purchaser may be held liable for any non-performance caused by a force majeure event as defined by the French courts.

Likewise, FLV cannot be held liable for the use by a third party of Products ordered and delivered to the Purchaser, the latter being solely liable for their use.

 

Article 4.8: Governing law - settlement of disputes

These GTS are governed by French law.

In accordance with the provisions of article L. 133-4 of the French Consumer Code (Code de la Consommation), in case of dispute arising between FLV and the Purchaser in connection with the performance or interpretation of this contract, the latter shall remain free to appoint a third-party mediator or conciliator in order to settle the aforementioned dispute out of court. Failing out-of-court settlement, the dispute shall be brought before the competent French courts.

 

Article 4.9: Modification of the general terms of sale

FLV reserves the right to adapt or modify these GTS at any time. In case of modification, the current GTS on the date of the Order shall be applied to each Order.

 

To download the Withdrawal Form Model, please click here.