General terms of sale

Applicable from October 18th, 2022

You may download the General Terms of Sale by clicking here.

These general terms of sale apply between:

Fondation d’Entreprise Louis Vuitton, having its registered office at is 8 avenue du Mahatma Gandhi, 75116 Paris, identified under SIREN number 494 685 761 (hereinafter “the Foundation”).

Telephone number: 01.40.69.96.00

E-mail: contact@fondationlouisvuitton.fr Website: www.fondationlouisvuitton.fr

And

Any natural or legal person making a purchase (hereinafter the "Purchaser").

From the Foundation ticket office, general admission ticket machines and website www.fondationlouisvuitton.fr

These terms are intended to set out the terms and conditions applicable to on-site and distance sales between the Foundation and the Purchaser, including ordering, payment and delivery of individual tickets, group tickets, and memberships.

Definitions:

"Order": any contract binding the Purchaser to the Foundation for the purchase of one or more Products.

“Product”: under these general terms of sale, a Product is the proposed sale, at an all-inclusive price, of one or more tickets providing admission to the Foundation, a LIVE Micro-visite, a Family Festival Pass, tickets for special events, group visits, and memberships.

Individual tickets, group tickets, and memberships sold by the Foundations provide access to the Foundation's museum as well as the Jardin acclimation. The Foundation does not offer tickets that provide access only to the Foundation's museum.

"GTS": refers to these General Terms for the on-site or online sale of Products, which are applicable to the placing and tracking of Orders. By placing an order, the Purchaser agrees to comply with these General Terms of sale.

Before placing on Order on the Site, the Purchaser must agree to these GTS by ticking the appropriate box.

The Purchaser declares that he is at least 18 years old and has legal capacity or received parental consent to place an on-site or online Order for Foundation Products.

Section 1: Sale of individual tickets

Section 2: Sale of group visits

Section 3: Sale of Membership

Section 4: General Terms of Sale applicable to all Products

Article 1 : Sale of general admission and specific event tickets

1.1 - Scope of application of the general terms of sale

These General Terms apply to the sale of individual general admission tickets purchased from the Foundation Ticket Office, General Admission Ticket Machines and/or website.

The Foundation reserves the right to make any changes to the GTS for individual tickets, with such terms being applicable only to sales made after the said change.

1.2 - Terms of sale of individual tickets

1.2.1 - Foundation general admission tickets

Orders are placed:

Online at the Foundation's website at www.fondationlouisvuitton.fr.

General admission tickets may be ordered online only by time slots.

Sales are processed within the limit of the quotas allocated to an offer.

If the Purchaser does not receive confirmation of acceptance or rejection of his Order by e-mail within a period of one day, he must contact the Foundation by telephone on 01 40 69 96 00.

In accordance with the provisions of Article L. 221-28 of the French Consumer Code (Code de la consommation), Purchasers are not entitled to cancel an Order.

From the Foundation general admission ticket offices and machines.

General admission tickets are on sale in the general admission ticket offices and machines from when the Foundation opens until half an hour before it closes.

By mail order (for Premium Tickets only) sent to Direction des Publics, Fondation Louis Vuitton, 8 Avenue du Mahatma Gandhi, 75116 Paris, France, or by telephone at +33 (0)1 40 69 96 00.

When receiving the admission tickets, the Purchaser should check that they match the Order.

In accordance with the provisions of Article L. 221-28 of the French Consumer Code (Code de la consommation), Purchasers are not entitled to cancel an Order.

1.2.2 - Specific events

Orders are placed:

On the internet on the Foundation website at the address: fondationlouisvuitton.fr

Sales of tickets for specific events (concerts, Family Festival, shows, individual visits, educational workshops, etc.) are processed within the limit of the quotas allocated to an offer.

Orders for tickets for specific events may be placed from the date on which they go on sale given in the programme on the Foundation website. The dates on which they go on sale may be modified by the Foundation without prior notice.

If the Purchaser does not receive confirmation of acceptance or rejection of his Order by e-mail within a period of one day, he must contact the Foundation by telephone on 01 40 69 96 00.

For LIVE Micro-visits, the Purchaser must send an e-mail to the Foundation at the following address: visitelive@fondationlouisvuitton.com

From the Foundation general admission ticket offices and machines.

In accordance with the provisions of Article L. 221-28 of the French Consumer Code (Code de la consommation), Purchasers are not entitled to cancel an Order.

Special event tickets are on sale in the general admission ticket offices and machines from when the Foundation opens until half an hour before it closes.

When receiving the tickets, the Purchaser should check that they match the Order.

Article 2 : Price and payment

2.1 - Price of general admission and specific event tickets

The prices of general admission or specific event tickets (face value) are given in euros including VAT. Tickets remain the property of the Foundation until full and final receipt of the price.

The price lists are appended to these GTS. Click here to see our prices.

The Foundation reserves the right to modify the prices of general admission and specific event tickets at any time. However, any such changes shall have no impact on the price of Orders that have already been placed. Any method of payment not specified in these General Terms of Sale shall be refused by the Foundation.

2.2 – Payment of general admission and specific event tickets

Purchases from the Foundation ticket office of one or more tickets require a one-off payment by bank card (Visa / Mastercard, Carte Bleue, American Express, JCB, Diners, CUP), by bank cheque (payable to Fondation Louis Vuitton with presentation of ID), or in cash.

Purchases from general admission ticket machines are only made by bank card (Visa / Mastercard, Carte Bleue, American Express, JCB).

For purchases of tickets on the internet, only payment by bank card (Visa, Eurocard / Mastercard, Carte Bleue, American Express, JCB, Alipay, Apple Pay) is authorised.

The Foundation's online sales platform uses See Tickets and Adyen (https://www.adyen.com/) secure payment service with PCI/DSS certification.

Confidential data (16-digit credit card number and expiry date) are transmitted encrypted from the Foundation to the Adyen payment platform and are not stored, they are simply processed directly by the payment service. The Foundation guarantees that the encryption methods and services used to secure transactions have been authorised or declared by the encryption manager, in accordance with current legislation.

Orders placed by mail must be paid by cheque (to the order of La Fondation Louis Vuitton) or by bank transfer. The price of the Order is debited when the payment is approved.

Article 2.1: Group visit reservations

2.1.1 - Scope of application of the General Terms of sale

These General Terms apply to sales of visits for Groups of Adults, Young Persons and Students by mail or from the ticket office after reservation on the Foundation website or by telephone on 01 40 69 96 00.

The Foundation reserves the right to make any changes to the GTS for group tickets, with such terms being applicable only to sales made after the said change.

2.1.2 - Visit reservation terms and conditions

Reservations are processed within the limit of the quotas allocated to an offer.

Reservations are made:

Online at the Foundation's website at www.fondationlouisvuitton.fr.

Adult / Young Persons / Student Group visits are reserved using the online form in the Group section.

Reservations are made online only by time slots for the days of the week mentioned in the reservation form.

Payment is made prior to the visit or on-site on the day of the visit at the Foundation's ticket office upon presentation of the visit confirmation sent by mail.

In accordance with the provisions of Article L. 221-28 of the French Consumer Code (Code de la Consommation), Purchasers are not entitled to cancel an Order.

By telephone. Visits may be booked by telephone by contacting the call center on 01 40 69 96 00. Payment is made prior to the visit or on-site on the day of the visit at the Foundation's ticket office upon presentation of the visit confirmation sent by mail.

In accordance with the provisions of Article L. 221-28 of the French Consumer Code (Code de la Consommation), Purchasers are not entitled to cancel an Order.

Purchases from the Foundation ticket office. Group visits are on sale from the ticket office from when the Foundation opens until half an hour before it closes.

Upon receiving the confirmation slip, the Purchaser should check that they match the reservation.

Article 2.2: Price and payment

2.2.1 - Group visit prices

The prices of Group visits are given in euros including tax.

The price lists are appended to these terms.

The Foundation reserves the right to modify Group visit prices at any time.

However, any such changes shall have no impact on the price of Orders that have already been placed. Any method of payment not specified in these GTS shall be refused by the Foundation.

2.2.2 - Group visit payment

Group visits are paid for:

-       prior to the visit by bank cheque or bank card

-       on site on the day of the visit at the Foundation's ticket office upon presentation of the visit confirmation sent by mail.

For a Group visit at the Foundation ticket office, the payment must be made by a one-off payment by bank card (Visa / Mastercard, Carte Bleue, American Express, JCB), by bank cheque (payable to Fondation Louis Vuitton with presentation of ID), in cash or by transfer.

Article 3.1: Membership orders

3.1.1 - Scope of the General Terms of Sale

These GTS apply to the sale of the 3 membership schemes offered by the Foundation: “Ypass”, “Family Pass” and “Collector”. These membership options are ordered from the Foundation ticket office or website in the membership section.

The Foundation reserves the right to make any changes to these GTS, with such terms being applicable only to sales made after the said change.

3.1.2 - Terms and conditions for the sale of memberships

Orders are placed:

On the internet on the Foundation website at the address: fondationlouisvuitton.fr.

Orders for memberships are placed using the online form in the membership section.

Sales are processed within the limit of the quotas allocated to an offer.

Orders for memberships may be placed from the date on which they go on sale given in the program on the Foundation Website. The dates on which they go on sale may be modified by the Foundation without prior notice.

If the Purchaser does not receive confirmation of acceptance or rejection of his Order by e-mail within a period of one day, he must contact the Foundation by telephone on 01 40 69 96 01.

At the Foundation ticket office. Memberships are on sale from the ticket office from when the Foundation opens until half an hour before it closes.

Right to cancel an Order:

Purchasers are entitled to cancel an Order without giving any reason within fourteen (14) days of entering into the contract.

To exercise the right of cancellation, Purchaser must notify the Foundation using the contact information provided in the preamble to these GTS of the decision to cancel an Order by means of a clearly worded statement sent by letter, fax, or email. Purchaser has the option of using the cancellation form, but this is not required.

Purchaser must simply notify the Foundation of his intent to exercise their right to cancel an Order before the end of the cancellation period in order to comply with the requirement to cancel within the cancellation period.

Effects of cancellation:

If the Purchaser cancels an Order, the Foundation shall reimburse all payments received, including delivery fees (excluding any additional costs incurred in the event the Purchaser selected a delivery method other than the least costly standard delivery method proposed by the Foundation) without undue delay and, in any event, no later than fourteen (14) days from the day the Foundation was informed of the Purchaser's decision to cancel an Order. The Foundation shall refund the Purchaser using the same payment method used by the Purchaser for the initial transaction unless the Purchaser expressly agrees to a different method. In any event, the Purchaser will not be charged any additional fees for the refund.

If the Purchaser has asked to commence the provision of services during the cancellation period, the Purchaser must pay the Foundation an amount proportional to the amount of services provided to him under the contract at the time he informed the Foundation of the cancellation of their Order.

In order for the provision of services to begin before the end of the cancellation period, the Purchaser must make an express request to that effect via the e-mail address “ contact@fondationlouisvuitton.fr ” or by letter at the address provided in the preamble hereto.

Article 3.2: Price and payment

3.2.1 - Membership prices

The Membership prices are given in euros including tax.

The price lists are appended to these Terms.

Foundation reserves the right to modify the membership prices at any time. However, any such changes shall have no impact on the price of Orders that have already been placed. Any method of payment not specified in these General Terms of Sale shall be refused by the Foundation.

3.2.2 - Membership scheme payment

Memberships purchased on the internet must be paid for using an online form in the membership section. The payment is made by bank card (Visa, Eurocard / Mastercard, Carte Bleue, JCB, American Express), in one or more instalments using SEPA (Single Euro Payments Area) electronic direct debit.

If the payment for membership is made at the Foundation ticket office, it must be done a one-off payment by bank card (Visa / Mastercard, Carte Bleue, JCB, American Express), by bank cheque (payable to Fondation Louis Vuitton with presentation of ID), in cash or in several instalments by electronic direct debit in accordance with SEPA (Single Euro Payments Area) standards.

Article 4.1: Modification and cancellation

Foundation reserves the right to modify its cultural program whenever all the conditions are not met in order to propose it as scheduled.

In case of cancellation of an event by Foundation, except in case of force majeure events as defined by the French case law, the face value of the ticket paid by the Purchaser to the Foundation shall be refunded to the interested party, submitted within a time limit of three months from the scheduled date of the event and upon presentation of the non-invalidated ticket and bank details (full bank details or bank or American Express card number with its expiry date).

Insofar as possible, the Foundation agrees to report these cancellations or modifications of events or exhibitions to Purchasers either by reporting it on the website or by sending informative messages by e-mail to the address given at the time of purchase.

The Foundation agrees to reply in writing within a time limit of fifteen (15) days of the date of receipt of the refund request.

Article 4.2: Receipt of tickets or membership cards

4.2.1 - Receipt of tickets

In order to receive tickets at a preferential rate, the Purchaser must submit relevant evidence.

Tickets are provided in the chosen form:

Printable by the Purchaser from his personal space as of approval of payment of his order, from the internet;

Print-at-home tickets are available at all times until the date of the event on the Foundation website.

Print-at-home tickets allow the Purchaser to print the tickets purchased on a standard printer from the internet. Each ticket is supplied in the form of a file in PDF format. To be valid, the ticket must be printed in landscape mode (horizontal), without modifying the print size on a white sheet of A4 paper, blank on both sides. There is one ticket for each place purchased.

The Foundation's print-at-home tickets have a unique bar code. The validity of the tickets is checked and recorded upon admission using barcode readers. It is impossible to be admitted several times with the same ticket. Reproduction of tickets is prohibited. Visitors will not be allowed to access the Foundation with a ticket that has been imitated, reproduced, or copied.

Foundation is notably neither required to check the identity of the person presenting the print-at-home ticket in order to check that it is really the Purchaser of the ticket, nor to check the authenticity of the print-at-home ticket insofar as an imitation or copy cannot be identified beyond doubt as such when checked upon admission to the event.

Digital (M-ticket) when they are downloaded in the form of an image, using a smartphone.

Issued from the Foundation ticket office or general admission ticket machines when they are purchased on site.

Sent by mail. Tickets will be sent by mail only if the order has been placed at least fifteen (15) days before the date selected by the Purchaser.

When tickets are sent by standard mail, the lump sum of 3.50€ shall be billed per order in processing costs. Sending by registered letter (only in mainland France) shall be billed 7.50€ per order (including processing costs).

For the purchase of LIVE Micro-visits, the Purchaser will receive a personalized confirmation from our partner My Tour Live prior to the visit containing the access link and instructions to follow.

To take full advantage of the LIVE Micro-visit, the Buyer must be equipped with a good quality Internet connection (5 Mbps downstream minimum recommended) and use a compatible web browser on Mobile or PC (Chrome Firefox or Safari).

4.2.2 – Receipt of membership cards

Members purchasing their membership online may download a temporary digital ticket until their definitive membership card is sent by post. Each card is supplied in the form of a file in PDF format. The cost of sending membership cards by mail is included in the price of the chosen membership option.

To be valid, the digital card must be printed in landscape mode (horizontal), without modifying the print size on a white sheet of A4 paper, blank on both sides. There is one temporary digital ticket for each membership purchased.

Members who purchase their membership on site shall be issued their membership card immediately.

4.3 – Ticket or membership card terms of use

Tickets and membership cards cannot be returned, refunded (including in case of loss or theft of tickets), exchanged, or resold except in case of hidden defects or non-conformity of said tickets or membership cards.

Any bearer of a ticket or membership card purchased as part of Foundation offers agrees, at the risk of potential legal action, not to use it for any promotional or commercial purposes whatsoever. In particular, except with specific permission from Foundation, any sale, resale or exchange of tickets or membership cards is strictly prohibited at risk of the penalties specified in the French Criminal Code.

Admission to the Foundation may be refused failing presentation of relevant evidence for tickets or membership cards at preferential rates.

4.4 – Complaints

Any complaints must be submitted in writing and sent to the Foundation to the following address: Direction des publics / Fondation Louis Vuitton / 8 Avenue du Mahatma Gandhi, 75116 Paris. For any time limits, the postmark shall be considered as legally binding.

Purchasers who benefit from special terms of admission to cultural events by the Foundation, in accordance with agreements between Foundation and a partner (theatre, museum, transport company, etc.) cannot under any circumstances hold Foundation liable for failures by the aforementioned partner to meet their obligations.

4.5 - Processing of personal data on the Foundation website

Users agree to provide their personal data (surname, first name, email address) when creating an account in order to place orders online. The data that are provided are required for processing and tracking orders and ensuring optimal customer service. User data will be deleted three (3) years after the last transaction is placed with the User account.

Information on data processing in relation to ticket purchases, newsletter subscriptions, visits to our site, and any other interaction with the Fondation Louis Vuitton is provided in the data protection policy, which can be found in the relevant tab on our website. This data protection policy also explains how visitors can access, correct, delete, or limit the use of their data, or exercise their right to data portability. The Fondation Louis Vuitton has appointed a data protection officer, who is available at dpo@fondationlouisvuitton.fr to answer at any question.

4.6 – Entirety of the contract

The fact that any of these General Terms is declared inapplicable for any reason whatsoever shall not affect the application of the other provisions of these General Terms of Sale, with the provision deemed inapplicable being then replaced by a provision as similar as possible.

4.7 – Liability

Neither the Foundation nor the Purchaser shall be held liable for any non-performance due to a case of force majeure as defined by the French courts.

In addition, the Foundation shall not be liable for any use by a third party of the Products ordered and delivered to the Purchaser; the latter shall be solely responsible for the use of such Products.

4.8 – Governing law – settlement of disputes

These General Terms of Sale are governed by French law.

In case of a dispute between the Foundation and the Purchaser in connection with the performance or interpretation of this contract, the Purchaser shall be entitled to contact a third-party mediator or conciliator with the aim of reaching an out-of-court settlement to such dispute.

The Purchaser can contact the CMAP - Paris Mediation and Arbitration Center- the consumer mediator for the Fondation Louis Vuitton. To submit a dispute to the mediator, the Purchaser can fill in the form on the CMAP website: www.cmap.fr under the "you are: a consumer" tab, send his request by simple or registered mail to :

CMAP Médiation Consommation

39 avenue Franklin D. Roosevelt

75008 PARIS

Or send an email to: consommation@cmap.fr.

The Purchaser’s request must contain the following elements to be processed promptly: the Purchaser's postal and e-mail address, telephone number and the full name and address of the Fondation Louis Vuitton, a brief statement of the facts, and proof of the steps taken by the Purchaser with the Fondation Louis Vuitton prior to referring the matter to the CMAP.

You may also submit a complaint for online resolution to the European Commission Online Dispute Resolution platform (http://ec.europa.eu/odr).

The mediation clause only applies when the user is acting as a non-professional. The use of mediation is an alternative mechanism which is not a precondition for legal action.

In case of failure to reach an out-of-court settlement, the dispute shall be brought before the competent French courts.

4.9 - Modification of the General Terms of sale

The Foundation reserves the right to adapt or modify these GTS at any time. In case of modification, these General Terms of Sale applicable on the date of the Order shall be applied to each Order.

Click here to download the cancellation form.