General terms of sale

Applicable from 6 October 2026

You may download the general terms of sale by clicking here.

La Fondation d’entreprise Louis Vuitton, having its registered office at 8 avenue du Mahatma Gandhi, 75116 Paris, identified under company ID [SIREN] number 494 685 761 (hereinafter the “Fondation”). Telephone number: 01.40.69.96.00

E-mail: contact@fondationlouisvuitton.fr* Website: www.fondationlouisvuitton.fr

AND 

Any individual or legal person, as defined under the introductory Article, paragraph 1° or 2° of the French Consumer Code (Code de la consommation), making a purchase on its own behalf (hereinafter the «Purchaser») from the Fondation’s ticket office, or entrance ticket vending machines, or on the Fondation’s website www.fondationlouisvuitton.fr (hereinafter the “Website”). 

*The personal data you provide to us in connection with your request is processed by the Fondation Louis Vuitton and its service providers. To help us process your request, please share relevant information only and avoid providing sensitive or confidential data unless you believe it is necessary for processing your request. To learn more about the protection of your personal data and your rights, please review our policy here. 

These general terms of sale are intended to set out the terms and conditions for on-site and remote sales between the Fondation and the Purchaser, applicable to the Order, payment and delivery of individual entrance tickets, fast-track tickets to offer for an exhibition («Gift Ticket(s)»), session-based activities (Live micro-visits, concerts, shows, family festival, individual visits, educational workshops, etc.), group tickets, and memberships (FLV Pass, Young Pass, Family Pass, Collector).

These general terms of sale do not apply to the purchase of services outside the opening hours of the Fondation or to the purchase of entrance tickets by persons who are not Purchasers.

Definitions:

«Order» refers to any order placed by the Purchaser for one or more Product(s) from the Fondation's ticket office, entrance ticket vending machines, by mail or on the Fondation's website www.fondationlouisvuitton.fr.

“Product” refers to entrance tickets to the Fondation, tickets for session-based activities (micro-visits LIVE, concerts, shows, family festival, individual visits, educational workshops, etc.) Gift Tickets, group visits and memberships (FLV Pass, Young Pass, Family Pass, Collector).

The Products sold by the Fondation provide access (remotely only for micro-visits LIVE) to the museum spaces of the Fondation as well as the Jardin d'Acclimatation, during public opening hours. The Fondation does not offer tickets giving exclusive access to the museum spaces of the Fondation.

Information relating to all the Products is available on the Fondation’s Website.

«GTS»: refers to these general terms of sale of Products, which are applicable to the placing and monitoring of Orders. By placing an Order, the Purchaser agrees to comply with these GTS. 

Before placing an Order on the Website, the Purchaser must firstly read these GTS, then confirm their agreement to all the GTS by performing the acceptance confirmation action required on the Website by clicking the «Proceed to payment» button. 

In accordance with the provisions of article 1127-1 of the French Civil Code, these GTS may be retained by any person visiting the Website by computer record and may be reproduced by the Purchaser by printing them.

The Purchaser declares to be at least 18 years old and have the legal capacity or be the holder of parental authorization allowing them to place an Order on-site or online for the Products offered by the Fondation.

Section 1: Sale of individual entrance tickets, Gift Tickets and session-based activities (excluding music programs)

Section 2: Sale of individual tickets for music program

Section 3: Sale of group visits

Section 4: Sale of memberships

Section 5: General terms of sale applicable to all Products

1.1  - Scope of application of section 1 

Section 1 of these GTS applies to the sale of individual entrance tickets, Gift Tickets and session-based activities (excluding music programs) individually purchased at the ticket counters, from the entrance ticket vending machines and/or on the Fondation's Website. 

1.2  - Terms and conditions of sale of individual entrance tickets, Gift Tickets and session-based activities (excluding music programs) 

1.2.1  - Entrance tickets to the Fondation

The Order is made:

Online on the Fondation's Website at the address: www.fondationlouisvuitton.fr

Entrance tickets may be ordered online only by date and time slots. Sales are processed within the limit of the number of tickets allocated to a time slot. 

When placing an Order on the Website, an Order summary page allows the Purchaser to verify that the tickets selected in their Basket match their preferences, as well as the total price of the Order, before clicking the “Proceed to payment” button. If the selected tickets do not meet the Purchaser's expectations, they have the option to cancel or modify their Order by returning to the «Select tickets» web page. By clicking the “Proceed to payment” button, the Purchaser will be deemed to have acknowledged and accepted these GTS and to have understood that their Order entails a payment obligation. 

Once the Purchaser has validated and paid for their Order, the Fondation shall confirm receipt thereof without delay (unless justified) and by electronic means in accordance with article 1127-2 of the French Civil Code.

If the Purchaser does not receive confirmation of the acceptance or rejection of their Order by e-mail within a period of one (1) day, they must contact the Fondation by telephone on 01 40 69 96 00. 

In accordance with the provisions of Article L. 221-28, 12° of the French Consumer Code, Purchasers are not entitled to cancel an Order.

Entrance tickets purchased on the Fondation's Website may be exchanged up to one (1) day before the date and time of the exhibition visit indicated on the entrance ticket. A ticket may be exchanged for the same exhibition for the duration thereof. No fee is charged for the exchange of an entrance ticket.

The Purchaser may exchange their entrance ticket(s) via the exchange link provided in the Order confirmation e-mail or by logging into their customer account in the Ticketing section of the Fondation's Website: click here. The Purchaser selects the «Exchange» function, then the entrance ticket(s) they wish to exchange. The Purchaser then chooses a new date and time slot, subject to availability. The Purchaser cannot change the rate of the entrance ticket he/she wishes to exchange but may add other tickets for the same exhibition. The exchange is validated by clicking the «Continue» button. The Purchaser pays for any additional tickets added, where applicable.

Once the Purchaser has validated the exchange of the entrance ticket, the Fondation shall confirm receipt of this new Order without delay (unless justified) and by electronic means in accordance with article 1127-2 of the French Civil Code. 

From the Fondation’s entrance ticket office and ticket machines.

Entrance tickets are on sale in the Fondation’s entrance ticket office and ticket machines from when the Fondation opens until half an hour before it closes. 

When receiving the entrance tickets, the Purchaser should check that they match the Order.

In accordance with the provisions of Article L. 221-28, 12 of the French Consumer Code, Purchasers are not entitled to cancel an Order. Entrance tickets sold at the Fondation’s ticket office are not exchangeable.

1.2.2  – Gift Tickets

The Gift Ticket consists of an individual entrance ticket with fast-track access, valid from the day after confirmation of the Order and usable once without a specific date or time slot for a specific exhibition. Each Gift Ticket also includes access (round trip) to the electric shuttle transport connecting the Fondation to the Charles de Gaulle Etoile metro station under the conditions described at https://www.fondationlouisvuitton.fr/en/visit#directions

The Order is made exclusively online on the Fondation's Website at: www.fondationlouisvuitton.fr 

Sales of Gift Tickets are processed within the limit of five Gift Tickets per Purchaser and per exhibition. 

The Order for Gift Tickets is made from the opening date of sale indicated on the Fondation's Website. The opening dates of sales may be modified by the Fondation without notice.

When booking on the Website, a summary page of the Order allows the Purchaser to verify that the tickets selected in their Basket correspond to their wish as well as the total price of the Order, before clicking on the «Proceed to payment» button. If the selected tickets do not suit the Purchaser, they have the possibility to cancel or modify their Order by returning to the «Select tickets» page. By clicking on the «Proceed to payment» button, the Purchaser will be considered to have read and accepted these GTS as well as the fact that their Order implies an obligation to pay.

From the moment the Purchaser has validated their Order, the Fondation acknowledges receipt of it without delay (except for justification) and electronically in accordance with Article 1127-2 of the French Civil Code.

If the Purchaser does not receive confirmation or denial of their Order by email within one (1) day, they should contact the Fondation by telephone at 01.40.69.96.00.

In accordance with the provisions of Article L. 221-28, 12 of the French Consumer Code, the Purchaser does not benefit from the right of withdrawal.

1.2.3  Session-based activities (excluding music programs) Orders are placed:

Online on the Fondation’s Website at the address: www.fondationlouisvuitton.fr 

Sales of tickets for specific events (e.g., Family Festival, individual visits, educational workshops, etc.) made online are done exclusively by date and, where applicable, by time slots. The sale of specific event tickets is processed within the limit of the number of tickets allocated to each event. Orders for tickets for specific events may be placed from the date on which they go on sale given on the Fondation’s Website. The dates on which they go on sale may be modified by the Fondation without prior notice.

When placing an Order on the Website, an Order summary page allows the Purchaser to verify that the tickets selected in their Basket match their preferences, as well as the total price of the Order, before clicking the «Proceed to payment» button. If the selected tickets do not meet the Purchaser's expectations, they have the option to cancel or modify their Order by returning to the «Select tickets» page. By clicking the «Proceed to payment» button, the Purchaser will be deemed to have acknowledged and accepted these GTS and to have understood that their Order entails a payment obligation.

Once the Purchaser has validated their Order, the Fondation shall confirm receipt thereof without delay (unless justified) and by electronic means in accordance with article 1127-2 of the French Civil Code.

If the Purchaser does not receive confirmation of the acceptance or rejection of their Order by e-mail within a period of one (1) day, they must contact the Fondation by telephone on 01 40 69 96 00. 

For LIVE Micro-visits, the Purchaser must send an e-mail to the Fondation at the following address: visitelive@fondationlouisvuitton.com

In accordance with the provisions of Article L. 221-28, 12° of the French Consumer Code, Purchasers are not entitled to cancel an Order. Specific event tickets sold on the Fondation’s Website are not exchangeable. 

From the Fondation’s entrance ticket office and ticket machines. 

Specific event tickets are on sale in the ticket office and entrance tickets machines from when the Fondation opens until half an hour before it closes.

When receiving the tickets, the Purchaser should check that they match the Order.

In accordance with the provisions of Article L. 221-28, 12 of the French Consumer Code, Purchasers are not entitled to cancel an Order. Specific event tickets sold at the Fondation’s ticket office are not exchangeable.

2.1  - Price of entrance, Gift Tickets and session-based activities (excluding music programs) 

The prices of entrance, Gift Tickets or session-based activities (face value) are given in euros including tax. Tickets remain the property of the Fondation until full and final receipt of the price.

The ticket prices are available via the following link, https://www.fondationlouisvuitton.fr/en/pricing-conditions. The Fondation reserves the right to modify the prices of entrance tickets, Gift Tickets and session-based activities at any time. However, these modifications will have no effect on the price of Orders that have been previously placed.

2.2  - Payment of entrance tickets, Gift Tickets and session-based activities (excluding music programs) 

Purchases from the Fondation ticket office of one or more tickets require a one-off payment by bank card (Visa / Mastercard, Carte Bleue, American Express or JCB), by cheque (payable to Fondation Louis Vuitton with presentation of a valid ID), or in cash. 

Purchases from the Fondation entrance ticket machines are made only by bank card (Visa / Mastercard, Carte Bleue, American Express or JCB). 

Purchases of tickets on the Website are made only by bank card (Visa, Mastercard, Carte Bleue, American Express, Diners Club, Discover, UnionPay or JCB). 

The Fondation's online sales platform uses the Vivenu solution and the Adyen secure payment service (https://www.adyen.com/).

Confidential data (16-digit credit card number and expiry date) is encrypted when transmitted from the Fondation website to the Adyen payment platform and is not stored, it is simply processed directly by the payment service. The Fondation guarantees that the encryption methods and services used to secure transactions have been authorized or declared by the encryption manager, in accordance with current legislation.

Any payment method not specified in these GTS shall be refused by the Fondation.

2.1.1      - Scope of application of section 2 

Section 2 of these GTS applies to the sale of tickets for the music program (e.g., concerts, performances) purchased individually at the ticket office and/or via the Fondation's Website. 

2.1.2      - Ticket sale conditions Orders can be placed:

Online via the Fondation's Website at the following address: www.fondationlouisvuitton.fr 

The online purchase of tickets for the music program is conducted exclusively by date. Sales are processed within the limit of the number of tickets allocated for a specific date.

 Tickets can be ordered starting from the sales opening date indicated on the Fondation's Website. The Fondation reserves the right to modify sales opening dates without prior notice. When an event is sold out, tickets will no longer be available for purchase, and the event will be marked as «Full» on the website. 

When making a reservation via the Website, an Order summary page allows the Purchaser to verify that the selected tickets match their preferences and to view the total price of the Order before clicking the «Proceed to payment» button. Ticket sales and availability updates are processed in real time. If the number of tickets requested exceeds the number of seats remaining in the selected category, the number of tickets allocated cannot exceed the available seats in that category. If the selected tickets do not meet the Purchaser's needs, they may cancel or modify their Order. Until payment has been made, the Order is not final and does not constitute proof of a confirmed reservation. By clicking the «Proceed to payment» button, the Purchaser will be deemed to have read and accepted these GTS, as well as to have understood that their Order entails a payment obligation.

Once the Purchaser has validated their Order, the Fondation will acknowledge receipt of the Order without delay (except in justified cases) and via electronic means in accordance with Article 1127-2 of the French Civil Code.

If the Purchaser does not receive confirmation or rejection of their Order by email within one (1) day, they should contact the Fondation by telephone at +33 (0)1.40.69.96.00.

In accordance with Article L. 221-28, 12° of the French Consumer Code, the Purchaser does not benefit from a right of cancellation. 

At the Fondation's ticket office.

Tickets for the music program are also available for purchase at the Fondation's ticket office from the Fondation's opening time until 30 minutes before its closing time. Upon receiving the tickets, the Purchaser must verify that they comply with their Order. In accordance with Article L. 221-28, 12° of the French Consumer Code, the Purchaser does not benefit from a right of cancellation. 

The number of tickets per Purchaser, cumulated or by category of places, may not exceed the number defined by the Fondation for each event of the music program. The Fondation reserves the right to refuse any unusual order exceeding the number of tickets authorized per order or by successive orders within a period of thirty (30) calendar days.

A certain number of Purchasers do not attend the events of the music program for which they have purchased tickets. To avoid empty seats in the auditorium, the Fondation may offer additional tickets for sale. If access to the event of the music program cannot be provided under the conditions specified on the ticket, due to this reason, the Purchaser may request a full refund. Refunds will be processed using the same payment method used for the initial Order unless the Purchaser expressly agrees to a different method. In any case, the refund will not incur additional costs for the Purchaser.

The Fondation may modify the programs or castings of events of the music program. In such cases, tickets will not be refunded, exchanged, or returned.

If a concert is interrupted beyond half of its scheduled duration, tickets will not be refunded, exchanged, or returned.

2.1.1   - Ticket prices for the music program 

Ticket prices for the music program (face value) are indicated in euros, including all taxes. Discounts are available for Purchasers who are members of a membership schemes. Outside of these membership schemes, no discounts apply. 

Ticket prices by seating category are presented on the event-specific page of the Fondation's Website, as well as at tickets vending machines and the ticket office. The Fondation reserves the right to modify ticket prices and seating categories at any time. However, such changes will not affect Orders already placed prior to the changes. 

Proof of eligibility may be required at the time of ticket validation for tickets purchased at membership rates. This rate applies only to strictly nominative, non-transferable tickets without an accompanying guest. 

Additional fees may apply depending on the ticket delivery method selected by the Purchaser. 

Tickets remain the property of the Fondation until full and final payment is received.

2.1.2   - Payment for tickets for the music program 

Purchases made at the Fondation's ticket office must be paid in full at the time of purchase via bank card (Visa, Mastercard, Carte Bleue, American Express, or JCB), bank check (payable to Fondation Louis Vuitton with presentation of a valid ID), or in cash.

For online ticket purchases, payment is only accepted by bank card (Visa, Mastercard, Carte Bleue, American Express, Diners Club, Discover, UnionPay or JCB). The total Order amount is charged upon payment validation.

The Fondation's online sales platform uses the Vivenu solution and the Adyen secure payment service (https://www.adyen.com/).

Confidential data (16-digit card number, expiration date) is encrypted and transmitted securely from the Fondation's website to the Adyen payment platform. These details are not stored but handled directly by the payment service. The Fondation guarantees that the encryption methods and services used for transaction security comply with applicable legal regulations. 

In exceptional circumstances and at the discretion of the Fondation, payment for an Order may be made

via a secure payment link (e.g., PayByLink provided by the Adyen payment platform). Any payment method not specified in these GTS will be refused by the Fondation.

3.1.1- Scope of application of section 3 

Section 3 of the GTS applies to sales of visits for young audiences / school groups, solidarity groups, or groups with disabilities, after a reservation is made via the Fondation's Website (through a contact form), by email, or by telephone on 01 40 69 96 00. 

3.1.2 – Visit booking terms and conditions 

Bookings are processed within the limit of the number of group visits allocated to dates on which group visits are offered.

Bookings are made: 

Online at the Fondation's website at the address: www.fondationlouisvuitton.fr.

Young audiences / school, solidarity, disabled group visits are booked using the online form in the dedicated group section on the Website.

Bookings for school or solidarity group are made online only by time slots for the days of the week mentioned on the Website.

Payment is made prior to the visit or on-site on the day of the visit at the Fondation's ticket office upon presentation of the visit confirmation sent by post or email.

In accordance with the provisions of Article L. 221-28, 12° of the French Consumer Code, Purchasers are not entitled to cancel an Order.

By telephone. Visits may be booked by telephone by contacting the call center on 01 40 69 96 00. Payment is made prior to the visit or on-site on the day of the visit at the Fondation's ticket office upon presentation of the visit confirmation sent by post or email.

In accordance with the provisions of Article L. 221-28, 12° of the French Consumer Code, Purchasers are not entitled to cancel an Order. 

As an exception and at the discretion of the Fondation, group visits may be sold at the Fondation's ticket office from the opening of the Fondation until half an hour before closing.

Upon receiving the confirmation slip sent by post or email, the Purchaser should check that it matches the booking.

3.2.1  - Group visit prices 

The prices of group visits are given in euros including tax. The price lists are available on the Website on the pages respectively dedicated to school group, solidarity group and group with disabilities.

The Fondation reserves the right to modify group visit prices at any time. However, any such modifications shall have no impact on the price of Orders that have already been placed. Any payment method not specified in these GTS shall be refused by the Fondation.

3.2.2  Group visit payment 

Group visits are paid for:

-           Prior to the visit by cheque or bank transfer or, as an exception and at the discretion of the Fondation, through a secure payment link (e.g., PayByLink provided by the Adyen payment platform);

-           On the day of the visit, as an exception and with the express authorisation of the Fondation, at the Fondation's ticket office upon presentation of the visit confirmation sent by post or email. Payment for group visits at the Fondation ticket office must be made by a one-off bank card payment (Visa/Mastercard, Carte Bleue, American Express or JCB), by cheque (payable to Fondation Louis Vuitton with presentation of a valid ID) or in cash.

4.1.1  – Scope of section 4 

Section 4 applies to the sale or renewal of the four membership schemes offered by the Fondation: “FLV Pass”, “Young Pass”, “Family Pass” and “Collector”. These membership schemes are ordered from the Fondation’s ticket office or Website. 

4.1.2  – Terms and conditions for the sale of Memberships

4.1.3  Orders are placed:

Online on the Fondation’s Website at the address: www.fondationlouisvuitton.fr, in the section dedicated to memberships schemes, available here. 

Orders for memberships are placed using the online form in the membership section.

Sales are processed within the limit of the number of memberships defined by the Fondation.

Orders for memberships may be placed from the date on which they go on sale given on the Fondation Website. The dates on which they go on sale may be modified by the Fondation without prior notice. When placing an Order on the Website, an Order summary page allows the Purchaser to verify that the selected subscription match their preferences, as well as the total price of the Order, before clicking the «Go to Payment» button. If the selected subscription does not meet the Purchaser's expectations, they have the option to cancel or modify their Order.

By clicking the «Validate and Pay» button, the Purchaser will be deemed to have acknowledged and accepted these GTS and to have understood that their Order entails a payment obligation. Once the Purchaser has validated their Order, the Fondation shall confirm receipt thereof without delay (unless justified) and by electronic means in accordance with article 1127-2 of the French Civil Code.

If the Purchaser does not receive confirmation of the acceptance or rejection of their Order by e-mail within a period of one (1) day, they must contact the Fondation by telephone on 01 40 69 96 01. 

Right to cancel an Order:

In accordance with the provisions of article L.221-18 of the French Consumer Code, Purchasers are entitled to cancel an Order without giving any reason within a period of fourteen (14) days from entering into the contract of sale.

To exercise the right of cancellation, Purchasers must notify the Fondation using the contact information provided in the preamble to these GTS of their decision to cancel an Order by means of a clearly worded statement (for example, a letter sent by post, fax or e-mail). Purchasers have the option of using the cancellation form provided in Annex to the present GTS, but this is not mandatory.

In order to comply with the cancellation period, Purchasers must send their statement regarding the exercise of the right of cancellation before the expiry of the cancellation period. 

Effects of cancellation:

If the Purchaser cancels an Order, the Fondation shall reimburse all payments received, including any eventual delivery fees for the subscription (excluding any additional costs incurred in the event the Purchaser selected a delivery method other than the least costly standard delivery method proposed by the Fondation) without undue delay and, in any event, no later than fourteen (14) days from the day the Fondation was informed of the Purchaser's decision to cancel an Order.

The Fondation shall refund the Purchaser using the same payment method used by the Purchaser for the initial transaction unless the Purchaser expressly agrees to a different method. In any event, the Purchaser will not be charged any additional fees for the refund.

If the Purchaser wishes to use their subscription before the end of the cancellation period, they must make an express request to this effect on the Fondation website by e-mail to the following address

“contact@fondationlouisvuitton.fr ” or by letter at the address provided in the preamble. 

If the Purchaser exercises their right to cancel and they have started to use their subscription upon their express request before the end of the cancellation period, they must pay the Fondation an amount corresponding to the service provided until they informed the Fondation of the decision to cancel their Order.

From the Fondation’s ticket office. Subscriptions (with the exception of the Young Pass) are on sale from the Fondation’s ticket office from when the Fondation opens until 5 pm, on days when the Fondation is open to the public. The Fondation’s public opening dates and hours are available on the Website, please click here.

The different membership schemes provide benefits for their holders, which are detailed on the dedicated page of the Website for each option: for the FLV Pass: click here; for the Family Pass: click here; for the Collector Pass: click here; and for the Young Pass: click here.

The Fondation reserves the right to modify the membership schemes as well as the benefits associated with each scheme at any time. However, such modifications will not affect Orders previously placed.

4.2.1  - Membership prices

Membership prices are given in euros including tax. The price lists are available on the Website, click here.

The Fondation reserves the right to modify the membership prices at any time. However, any such modifications shall have no impact on the price of Orders that have already been placed.

4.2.2 - Membership scheme payment 

Memberships purchased on the internet must be paid for using an online form in the membership section. Payments are made online by bank card (Visa/Mastercard, Carte Bleue JCB or American Express).

The Fondation's online sales platform uses the Vivenu solution and the Adyen secure payment service (https://www.adyen.com/) with PCI/DSS certification.

Confidential data (16-digit credit card number and expiry date) is encrypted when transmitted from the Fondation website to the Adyen payment platform and is not stored, it is simply processed directly by the payment service. The Fondation guarantees that the encryption methods and services used to secure transactions have been authorized or declared by the encryption manager, in accordance with current legislation.

Payment for a membership at the Fondation’s ticket office must be made by a one-off payment by bank card (Visa / Mastercard, Carte Bleue, JCB, American Express, Diners Club, Discover, UnionPay), by cheque (payable to Fondation Louis Vuitton with presentation of ID), or in cash.

Any payment method not specified in these GTS shall be refused by the Fondation.

The Fondation reserves the right to modify its cultural program if the conditions required to be able to propose it as scheduled have not all been met.

In case of cancellation of an event by the Fondation, except in an event of force majeure as defined in article 1218 of the French Civil Code, the face value of the ticket paid by the Purchaser to the Fondation shall be refunded to the interested party, within a maximum period of fourteen (14) days from the sending of the non-invalidated ticket to the Fondation by the Purchaser along with their bank details (full bank details or bank or American Express card number with its expiry date).

Insofar as possible, the Fondation agrees to report these cancellations or modifications of exhibitions and events to Purchasers either by reporting it on the Website or by sending informative messages by e-mail to the address given at the time of purchase.

5.2.1  – Receipt of tickets

In order to receive tickets at a preferential rate, the Purchaser must submit relevant proof. Tickets are provided in the chosen form: 

Printable by the Purchaser via the email received after payment for the Order has been confirmed online. This email contains a download link for each ticket purchased. Each ticket purchased corresponds to a PDF file.

Home-printable tickets are available at all times until the date of the event indicated on the Fondation's Website.

The home-printable ticket allows the Purchaser to print the purchased tickets on a standard printer via Internet access. To be valid, the ticket must be printed in portrait orientation (vertical), without resizing, on a blank, white A4 sheet, printed single-sided.

The Fondation's home-printable tickets are equipped with a unique barcode. The validity of tickets is verified and recorded at the entrance using barcode readers. Admission to the Fondation is not possible multiple times with the same ticket. Ticket reproduction is prohibited. Altered, copied, or counterfeit tickets will not grant access to the Fondation. 

The Fondation is not obligated to verify the identity of the person presenting the home-printable ticket to confirm that they are the original Purchaser of the ticket, nor to verify the authenticity of the home-printable ticket, insofar as imitation or copying cannot be categorically identified during entry control.

Digital Tickets (M-tickets): these are available via the email received after payment confirmation for the Order online and presented digitally as an image (e.g., on a smartphone). Each ticket purchased corresponds to a PDF file. Altered, copied, or counterfeit tickets will not grant access to the Fondation.

Digital tickets are available at all times until the date of the event indicated on the Fondation's Website. 

Issued from the Fondation’s ticket office or entrance ticket machines: when they are purchased on-site, tickets are issued at the Fondation's ticket office or ticket machines. No copies or duplicates will be provided in case of loss, alteration, or theft of the tickets.

For the purchase of LIVE Micro-visits, the Purchaser will receive a personalised confirmation from our partner My Tour Live prior to the visit containing the access link and instructions to follow.

To take full advantage of the LIVE Micro-visit, the Purchaser must be equipped with a good quality Internet connection (5 Mbps downstream minimum recommended) and use a compatible web browser on Mobile or PC (Chrome, Firefox or Safari).

5.2.2  – Receipt of membership cards 

Members purchasing their membership online may download a temporary digital ticket until their definitive membership card is sent by post. Each card is supplied in the form of a PDF file. Membership cards are dispatched within 3 to 15 business days from the date of the Order. The cost of sending membership cards by post is included in the price of the chosen membership option.

To be valid, the digital membership card must be printed in landscape mode (horizontal), without modifying the print size on a white sheet of A4 paper, blank on both sides. There is one temporary digital ticket for each membership purchased.

Members who purchase their membership on-site shall be issued their membership card immediately.

Tickets and membership cards cannot be returned, refunded (including in case of the loss or theft of tickets), exchanged (except in the case provided for in Article 1.2.1), or resold.

Any holder of a ticket or membership card purchased as part of a Fondation offer agrees, at the risk of potential legal action, not to use it for any promotional or commercial purposes whatsoever. In particular, except with specific permission from the Fondation, any sale, resale or exchange of tickets or membership cards is strictly prohibited at the risk of the penalties specified in the French Criminal Code.

Admission to the Fondation may be refused in the event of a failure to present relevant proof for tickets or membership cards at preferential rates.

Entry to the Fondation and access to the services remain subject to compliance with the Fondation's Visitor Policies, available at the following link: click here

Any complaints must be submitted in writing and sent to the Fondation at the following address: Direction des publics / Fondation Louis Vuitton / 8 Avenue du Mahatma Gandhi, 75116 Paris. For any time limits, the postmark shall be considered as legally binding.

Purchasers who benefit from special terms of admission to cultural events by the Fondation, pursuant to agreements between the Fondation and a partner (theatre, museum, transport company, etc.) cannot under any circumstances hold the Fondation liable for failures by the aforementioned partner to meet their obligations.

The Fondation, acting as data controller, has created an electronic file listing certain personal data regarding the Purchaser (surname, first name, e-mail address, country) collected when creating their account. This information is necessary for the management of orders and monitoring of customer relationships, as well as for the organization of commercial marketing operations (sending of newsletters, Product information, special offers and other marketing activities), subject to the Purchaser’s consent, where applicable.

The collected data is intended for the Fondation’s sales and marketing department and its eventual sub-processors.

The Purchaser’s data is deleted three years after the last transaction is registered with the account.

The Fondation has appointed a data protection officer who is at [Data Subjects’] disposal. In accordance with the French data protection law no.78-17 of 6th January 1978 as amended and the General Data Protection Regulation no. 2016/679/EU of 27th April 2016, the Purchaser has the right to access, rectify and delete all or part of their personal data. The Purchaser also has the right to object to processing on legitimate grounds, a right to limit processing, and to the portability of personal data, and the right to provide instructions for after their death. For processing based on consent, the Purchaser may withdraw their consent at any time. The Purchaser can exercise these rights upon simple request, accompanied by a copy of their ID by e-mail at the address dpo@fondationlouisvuitton.fr

The Purchaser is informed that they also have the possibility of bringing a claim before the CNIL (The French National Commission for Information Technology and Civil Liberties).

The Purchaser is invited to read the Fondation’s personal data protection policy, that can be accessed on the Website, click here.

If any of these GTS are declared inapplicable for any reason whatsoever, this shall not affect the application of the other provisions of these GTS, with the provision deemed inapplicable being then replaced by a provision as similar as possible.

Neither the Fondation nor the Purchaser shall be held liable for any non-performance due to an event of force majeure as defined by article 1218 of the French Civil Code.

Similarly, the Fondation shall not be liable for any use by a third party of the Products ordered and delivered to the Purchaser; the latter shall be solely responsible for the use of such Products.

These General Terms of Sale are governed by French law. 

In the event that a dispute should arise between the Fondation and the Purchaser in connection with the performance or interpretation of these GTS, the Purchaser shall be entitled, before any legal proceedings, to find an amicable solution and to contact the CMAP – Paris Mediation and Arbitration Centre, the consumer mediator for the Fondation.

To submit a dispute to the mediator, the Purchaser can fill in the form on the CMAP website

: www.cmap.fr under the «you are: a consumer» tab, send their request by simple or registered letter to:

CMAP Médiation Consommation 39 avenue Franklin D. Roosevelt 75008 PARIS

or send an e-mail to: consommation@cmap.fr. 

Regardless of the means used to contact the CMAP, the Purchaser’s request must contain the following elements to be processed promptly: their postal and e-mail address, telephone number and the full name and address of the Fondation Louis Vuitton, a brief statement of the facts, and proof of the steps taken by the Purchaser with the Fondation Louis Vuitton prior to referring the matter to the CMAP (It is specified that the Purchaser must provide proof of having attempted to directly resolve their dispute with the Fondation by written complaint (Cf. Article 5.4). 

The Purchaser must submit their request to the mediator within a period of one (1) year from their written complaint to the Fondation.

The mediation clause only applies when the user is acting as a non-professional. The use of mediation is an alternative mechanism which is not a precondition for legal action. The Purchaser remains free to initiate, accept or reject the use of mediation. In the event of mediation, the parties remain free to accept or reject the solution proposed by the mediator. In the event of failure, any dispute regarding the GTS and the Fondation and the Purchaser shall be brought before the competent French courts.

The Fondation reserves the right to adapt or modify these GTS at any time. In case of modification, the General Terms of Sale applicable on the date of the Order shall be applied to the Order.

The French version of the GTS, available here, shall prevail over the English version in case of any doubt regarding their interpretation.

Please complete and return this form to the email and/or postal address below, including your Order number, only if you wish to cancel the Order. 

By mail: To the attention of Fondation d’Entreprise Louis Vuitton, 8 Avenue du Mahatma Gandhi, 75116 Paris, France; and/or

By email: contact@fondationlouisvuitton.fr

Subject: CANCELLATION 

I hereby notify you of my cancellation of the contract concerning the sale of the following service(s): 

(Identification of the Product(s) for which the cancellation is being exercised) Ordered on (date of the Order) and/or received on (date of delivery)

Name of Purchaser:

Address of Purchaser:

Signature of Purchaser: (only if submitting this form on paper)

Date: